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The COVID-19 pandemic has transformed the way we communicate and work in all walks of life, including case management. Case managers must follow the guidelines, procedures, and policies in place to continue to provide first-rate services to individuals, particularly underserved communities. In a comprehensive, well-researched article, Yolandra Plummer, PhD, concisely examines how case management can be effectively performed during and perhaps after a pandemic.
The Value in Working with Needy Populations By Yolandra A. Plummer, PhD